Warranty and Disclaimer

Warranty

Laminated Smart Glass – 5 years
Window or office partition frame – 10 years,
Retrofit smart film 2 – years

Warranty Warning

Smart Glass/Film are sensitive products with electronic components that require dry location application. Should these products be installed in damp areas such as wet rooms, shower rooms or heavy water splash areas to the extent of causing damage, it is at the user and installer’s risk. Product warranty does not extend to water damage.

Disclaimer

1. Cleaning Guidelines

Proper cleaning ensures the longevity and performance of your smart glass. Follow these instructions carefully:
• Always power off the glass before cleaning and do not power on until it is completely dry.
• Avoid disturbing electrical connections or letting liquid enter the framework, as water damage voids the warranty.
• Use only a damp, lint-free microfibre cloth or towel. Avoid chemicals, abrasive cleaners, or excessive water.
• For stubborn marks, use a small amount of isopropyl alcohol with the following steps:
1. Lightly spray the surface with water.
2. Wipe clean with a soft cloth.
3. Continue wiping until all dirt is removed.
4. Ensure no water enters the edges or framework.

2. Haze

Smart glass materials may exhibit a 5% to 10% haze, which is a normal characteristic of the product.
• Viewing Conditions: Haze may appear more pronounced on sunny days or depending on the viewing angle.
• Double Glazing: Double-glazed products may have slightly more haze compared to single-glazed products.
• Optical Clarity: Priviglaze Glass/Film is not as clear as standard float glass.
• Ambient Lighting Impact: Haze levels vary with lighting conditions. For example, it is less noticeable with LED lighting and light-coloured walls.

By purchasing, you acknowledge and accept these natural characteristics.